Important Information
A copy of our full booking terms and conditions are available to view here and should be viewed in full before entering in to a booking contract.
What your prices include
- Return flights between Jersey, Guernsey or the Isle of Man and Majorca, Ibiza, Tenerife, Lanzarote, Costa del Sol, Portugal or Croatia
- Accommodation as confirmed
- Meal plan as chosen (except self-catering apartments)
- Return transfers where added
- Passenger airline taxes, fuel surcharges, currency exchange rates as known at time of launch for each destination programme
- NB: A financial protection fee of £2.50 per person will be added to your invoice
Baggage allowance
Information regarding hold luggage and cabin baggage for each destination can be found under the individual Flight Information pages:
Travel Requirments
Find out full information on the latest travel requirements for your FlyDirect holiday here.
Insurance
We strongly advise that you take out comprehensive travel insurance at the time of booking, in order to be covered for any eventuality both before and during your holiday.
Child Reductions
All children’s reductions only apply when the child or children are sharing accommodation with two full paying adults – please ask for a quote.
Our Responsibility
We have been diligent in the choice of the airline who will operate our programme, along with transfer companies and confirm that they are reputable. However it must be appreciated that we neither own the aircraft, nor any other transportation, nor the accommodation at which you stay, our control is therefore subject to the terms and conditions of those operators of the airlines, other transportation and accommodation providers concerned.
Hotels and Meals
This website contains a range of hotels and apartments in each of the resorts featured, however we appreciate that it is not possible to feature every property in every resort, if you have a favourite that is not featured, please let us know and we will do our utmost to secure the accommodation for you at advantageous rates.
Accommodation on this website is based on twin or double-bedded rooms. Single rooms may be available but will be at a supplementary charge.
ALL INCLUSIVE – The All Inclusive package varies from hotel to hotel, but as a rule it generally includes breakfast, lunch, dinner, plus snacks and ice-creams and local drinks. The serving times and number of alcoholic drinks included in your package will vary and premium branded drinks may attract a supplement. Please check with the hotel reception to confirm what exactly is included.
BED AND BREAKFAST – means you are entitled to breakfast only at the hotel.
HALF BOARD – means you are entitled to breakfast and dinner at the hotel. Some hotels may allow you to take lunch rather than dinner on occasion; please check with reception.
SELF CATERING – means no meals are included. Meals are almost always available to buy on-site, and your apartment or room will have light cooking facilities available.
No refunds will be given for meals not taken or missed due to travel arrangements or delays. Hotels will not guarantee a hot meal for late arrivals, although a cold meal will often be provided. Tea or coffee after meals may be charged additionally at some hotels, and unless specified in the hotel description, meals will be served buffet style.
YOUR HOTEL ROOM – Hotels will not normally guarantee a particular room or floor position, and unless we confirm in writing that a request is guaranteed, then no responsibility is accepted. Although we cannot guarantee particular rooms, all requests made at the time of booking are passed on to our agents in resorts.
HOTEL FACILITIES – Please note that in-room amenities such as minibar, safe and WiFi access, along with hotel facilities such as spa access, sports court hire and mini-club activities may be subject to local charges. These charges vary from hotel to hotel, and we advise that you check with reception for up to date advice.
Infirm or Disabled Passengers
Some of the hotels featured on this website have specially adapted rooms for those with a disability, and various levels of airport assistance are available from borrowing a wheelchair for long distance, to ambu-lift onto the aircraft. We will do our utmost to accommodate passengers with any form of disability, however we must have full details of any infirmity or disability in writing in order to make the appropriate arrangements. Medical equipment, walkers and most wheelchairs can be carried on our aircraft and must be highlighted with us at the time of booking. Please note that our aircraft may have different hold dimensions to others you have travelled on, and therefore we regret that carriage of some larger wheelchairs may not be possible on some routes.
Alterations
If you wish to make any changes to your holiday arrangements after they have been confirmed, we reserve the right to charge £30.00 per person if we are able to meet your request. For amendments to accommodation, flight or passenger name within six weeks of departure, cancellation charges will apply.
Holiday Prices
All flight and holiday prices on this website have been costed on fuel prices, exchange rates and hotel tariffs as known at time of launch for each destination programme. With increased security charges and the current volatility of fuel prices and currency exchange, extra fees and surcharges can be introduced at short notice and we reserve the right to pass on any such increases to the client. In the event of any such increases by the airlines and/or hoteliers and/or transport providers these increases will be passed on to the client. Every reasonable endeavour will be made to minimise any increases but in any event we will absorb the first 2% of surcharge on inclusive holidays.
Delays or Diversions
In the unlikely event of this happening either at the beginning or the end of your holiday, then any expenses incurred, i.e. for extra overnight accommodation, meals, taxis etc. are your own responsibility it is essential therefore that you carry sufficient cash or a credit card to cover any such expenses. Please note however, if you have taken out travel insurance, you may be able to make a claim for a compensation payment. This payment is not meant to reimburse any out of pocket expenses incurred; it is a one-off compensation payment.
Problems or Complaints
In the unlikely event that you run into any problem during your holiday or are dissatisfied with any aspect of your trip, it is important to alert the appropriate provider as soon as possible so that it can be rectified without delay. Failure to report a serious complaint during your trip may affect our ability to redress the situation after your return home. You can find full details of how to deal with problems during your holiday in our FAQs section.
Website Accuracy
Every effort is made by us to give an accurate description as possible for each property. All facilities mentioned in the descriptions are generally available for the duration of the programme but in certain circumstances their provision may be limited or unavailable, e.g. weather conditions, maintenance periods, low occupancy etc. We ask you to note that the provision of these facilities and any charges imposed for their use are totally outside the control of FlyDirect.
Travel Aware, Advice & Safety
The Foreign & Commonwealth Office have up-to-date advice on staying safe and healthy abroad. For more on security, local laws and the latest travel information, visit the FCDO Travel Aware Website.