A copy of our full booking terms and conditions are available to view here and should be viewed in full before entering in to a booking contract.
What the prices include
- Return flights between Jersey and Tenerife, Majorca or Costa del Sol
- Accommodation as confirmed
- Meal plan as chosen (except self catering apartments)
- Return transfers in resort between airport and selected hotel/apartment (excluding flight only bookings)
- Passenger airline taxes, fuel surcharges, currency exchange rates as known at time of launch for each destination programme
- Services of our appointed representative in resort
- NB: A financial protection fee of £2.50 per person will be added to your invoice
- Resort transfers and resort representative is only available for properties listed on this website or in the brochure
Information regarding hold luggage and cabin baggage for each destination can be found under the individual Flight Information pages:
Travel after Brexit on 31 January 2020
What does Brexit mean for travelling to EU countries? The latest advice highlights that the UK is now on track to enter a transition period after Brexit on 31 January 2020 which is valid until the end of December 2020. If Parliament ratifies the Withdrawal Agreement before 31 January 2020, which it is on track to do, the UK will enter a transition period, meaning everything will remain the same and you can continue to travel as you do now until at least the end of December 2020.
We strongly advise that you take out comprehensive travel insurance at the time of booking, in order to be covered for any eventuality both before and during your holiday. Your Travel Agent may be able to offer this, alternatively please speak to your usual insurer.
It is absolutely vital that you ensure you have valid travel insurance when booking your holiday from the Channel Islands.
C. I. Travel Group are working in partnership with Cherry Godfrey. Please visit Cherry Godfrey to complete the online form or please call 01534 711666, ask for the 'Travel Insurance Department' and quote C. I. Travel Group to get your tailored quote.
All children’s reductions only apply when the child or children are sharing accommodation with two full paying adults – please ask for a quote.
We have been diligent in the choice of our local in resort representative and the airline who will operate our programme, and confirm that they are reputable. However it must be appreciated that we neither own the aircraft, nor any other transportation, nor the accommodation at which you stay, our control is therefore subject to the terms and conditions of those operators of the airlines, other transportation and accommodation providers concerned.
Hotels and Meals
This website contains a range of hotels and apartments in each of the resorts featured, however we appreciate that it is not possible to feature every property in every resort, if you have a favourite that is not featured, please let us know and we will do our utmost to secure the accommodation for you at advantageous rates.
Accommodation on this website is based on twin or double-bedded rooms. Single rooms may be available but will be at a supplementary charge.
ALL INCLUSIVE – The All Inclusive package varies from hotel to hotel, but as a rule it generally includes breakfast, lunch, dinner, plus snacks and ice-creams and local drinks. Serving times vary and premium branded drinks may attract a supplement. Please check with the hotel reception to confirm what exactly is included.
BED AND BREAKFAST – means you are entitled to breakfast only at the hotel.
HALF BOARD – means you are entitled to breakfast and dinner at the hotel. Some hotels may allow you to take lunch rather than dinner on occasion; please check with reception.
SELF CATERING – means no meals are included. Meals are almost always available to buy on-site, and your apartment or room will have light cooking facilities available.
No refunds will be given for meals not taken or missed due to travel arrangements or delays. Hotels will not guarantee a hot meal for late arrivals, although a cold meal will often be provided. Tea or coffee after meals may be charged additionally at some hotels, and unless specified in the hotel description, meals will be served buffet style.
YOUR HOTEL ROOM – Hotels will not normally guarantee a particular room or floor position, and unless we confirm in writing that a request is guaranteed, then no responsibility is accepted. Although we cannot guarantee particular rooms, all requests made at the time of booking are passed on to our agents in resorts.
HOTEL FACILITIES – Please note that in-room amenities such as minibar, safe and WiFi access, along with hotel facilities such as spa access, sports court hire and mini-club activities may be subject to local charges. These charges vary from hotel to hotel, and we advise that you check with reception for up to date advice.
We have secured firm allocations in the majority of establishments featured on this website, and can normally offer immediate confirmation of your holiday arrangements.
NB: All allocations are subject to release back to our agents and once released your preferred accommodation may be difficult to confirm, it is essential therefore in order to ensure your first choice you BOOK EARLY.
Infirm or Disabled Passengers
Some of the hotels featured on this website have specially adapted rooms for those with a disability, and various levels of airport assistance are available from borrowing a wheelchair for long distance, to ambu-lift onto the aircraft. We will do our utmost to accommodate passengers with any form of disability, however we must have full details of any infirmity or disability in writing in order to make the appropriate arrangements.
If you wish to make any changes to your holiday arrangements after they have been confirmed, we reserve the right to charge £30.00 per person if we are able to meet your request. For amendments to accommodation, flight or passenger name within six weeks of departure, cancellation charges will apply.
All flight and holiday prices on this website have been costed on fuel prices, exchange rates and hotel tariffs as known at time of launch for each destination programme. With increased security charges and the current volatility of fuel prices and currency exchange, extra fees and surcharges can be introduced at short notice and we reserve the right to pass on any such increases to the client. In the event of any such increases by the airlines and/or hoteliers and/or transport providers these increases will be passed on to the client. Every reasonable endeavour will be made to minimise any increases but in any event we will absorb the first 2% of surcharge on inclusive holidays.
Delays or Diversions
In the unlikely event of this happening either at the beginning or the end of your holiday, then any expenses incurred, i.e. for extra overnight accommodation, meals, taxis etc. are your own responsibility it is essential therefore that you carry sufficient cash or a credit card to cover any such expenses. Please note however, if you have taken out travel insurance, you may be able to make a claim for a compensation payment. This payment is not meant to reimburse any out of pocket expenses incurred; it is a one-off compensation payment.
The majority of the properties on this website have been visited by FlyDirect staff and every effort is made by us to give an accurate description as possible for each property. All facilities mentioned in the descriptions are generally available for the duration of the programme but in certain circumstances their provision may be limited or unavailable, e.g. weather conditions, maintenance periods, low occupancy etc. We ask you to note that the provision of these facilities and any charges imposed for their use are totally outside the control of FlyDirect.
Travel Aware, Advice & Safety
The Foreign & Commonwealth Office have up-to-date advice on staying safe and healthy abroad. For more on security, local laws and the latest travel information, visit the FCO Travel Aware Website.
TUI Destination Experiences
CC. Pasarela, L20 I Avda. San Francisco, 6 I
Los Cristianos I 38650, Tenerife / Canary Islands
Calle Rita Levi S/N Parc Bit
07121 Palma de Mallorca Spain
Costa del Sol
Avda. Manuel Fraga Iribarne, 15