Last Update 1st April, 15:30

Coronavirus (COVID-19). Find out more in relation to Coronavirus and if this will impact your holiday here.

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Travel Advice

Coronavirus (COVID-19) - Last Update 1st April 15:30

FOREIGN OFFICE ADVISES AGAINST ALL BUT NON-ESSENTIAL TRAVEL WORLDWIDE

On the 17th March, the Foreign & Commonwealth Office (FCO) advised against all non-essential international travel, initially for a period of 30 days. This took effect immediately and includes anyone due to travel from the 17th March to the 16th April 2020 inclusive. Currently Jersey has ‘Stay at Home’ restrictions in place until 30th April. All travellers arriving into the island must self-isolate for 14 days.

We continue to accept new bookings for travel from the 24th May onwards for Majorca and the Costa del Sol – please book online where possible as our phone lines may be busy.

We really appreciate your patience and support during this challenging time.

HOW TO CONTACT US

Following guidelines from the Government of Jersey, our team is now working from home. We are open and here to help however our phone lines are working on a limited system and when we are on the phone we cannot currently offer a queue or voicemail facility. Therefore we recommend that you email This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your booking number and date of travel (where relevant) in the subject line and we will get back to you as soon as possible.

Our working hours are Monday - Friday, 09:00 - 14:00, excluding Bank Holidays.

We apologise for any delay in our response and thank you for your patience and understanding during these unprecedented times.

For new bookings, we suggest you book online where possible.

IS MY HOLIDAY AFFECTED

We appreciate at the moment it’s an uncertain time with government advice changing daily in relation to Coronavirus (COVID-19), something a few weeks ago we’d never heard of but something that now we find impacting us all in different ways. Everyone has their own concerns and priorities and our priority is you. Your safety is our primary concern and we want to make sure you have as much information as possible to help guide you at this time.

Due to the Cornavirus outbreak some holidays are affected as a result of travel restrictions that have been put in place meaning we are now unable to fulfil your holiday. If this is the case we will contact you in priority order of departure date to discuss the options available to you. Currently only departures up to and including the 16th May are affected. Please be assured that as advice is changing, we will be in touch if we have new information for you.

Currently Jersey has ‘Stay at Home’ restrictions in place until 30th April. All travellers arriving into the islands must self-isolate for 14 days.

We appreciate you may have questions and concerns in the meantime and we hope the below information will help until we contact you, should travel change and your holiday becomes affected.

We ask for your patience and understanding at this time as we are contacting our clients in priority order of when they are due to travel.

Please contact the travel agent with whom you booked. They will handle the changes to your booking directly with us.

I BOOKED MY HOLIDAY THROUGH A TRAVEL AGENT – WHAT SHOULD I DO?

Please contact the travel agent with whom you booked. They will handle the changes to your booking directly with us.

WHAT IF I'M UNSURE ABOUT GOING ON MY HOLIDAY DUE TO CORONAVIRUS?

If there is no FCO advice against travel to your destination, you’re free to make the choice not to go, but there's no obligation on us, the Tour Operator, to issue a refund. Normal cancellation charges will apply, view our terms and conditions here.

It is highly unlikely that you will be able to claim any cancellation charge on your insurance as companies do not normally cover for disinclination to travel but please check the terms and conditions of your policy.

The safety of our customers is our priority, and our decisions will follow British and local Government advice – so you can book your package holiday with confidence, safe in the knowledge that you will be looked after should the FCO Travel Advice change in the destination you are planning to travel to.

AM I ENTITLED TO ANY COMPENSATION?

If your holiday is cancelled due to FCO advice, you are not entitled to any additional compensation, as the reason for the holiday not continuing is outside of our control.

DO I HAVE TO SELF-ISOLATE ON RETURN FROM SPAIN?

All travellers arriving in Jersey must currently self-isolate for 14 days whether or not travellers are displaying flu-like symptoms. Find out more from the Government of Jersey here.

I HAVE A PRE-EXISTING MEDICAL CONDITION AND DO NOT WANT TO TRAVEL – CAN I GET A REFUND IF I CANCEL MY HOLIDAY?

As with the above advice, you’re free to make the choice not to travel, but if the FCO are not advising against travel to your destination then there is no obligation on us, the Tour Operator, to issue a refund. Normal cancellation charges will apply, view our terms and conditions here.

If your GP has advised that you do not travel, and provided you with official documentation to confirm this, then you will need to check the terms of your travel insurance policy to see if you can claim any cancellation charge back.

CUSTOMER INSURANCE

You are reminded to have appropriate travel insurance and should check your policy to ensure that it is appropriate for your travel itinerary.

YOUR RIGHT TO BE BROUGHT HOME

If the FCO advises against ‘all but essential travel’ to a country where you are already holidaying, then British Nationals should leave the country. In this instance, we would make arrangements to bring our customers home if they have booked a package holiday with us.

AM I ENTITLED TO ANY COMPENSATION IF MY HOLIDAY IS CUT SHORT?

Should the available transport options require you to return home earlier than your original date, given that the circumstances surrounding the curtailment of your holiday was for reasons beyond our control, compensation would not be paid. You may be able to make a claim for curtailment of your holiday from your travel insurers.

WHAT DO I NEED TO DO IF I FIND MYSELF LOCKED IN TO A HOTEL UNDER QUARANTINE?

The obligation under the Package Travel Regulations is for us, the organiser, to provide assistance. Reg 18: Where a traveller is in difficulty, we must give appropriate assistance without undue delay, in particular by — (a) providing appropriate information on health services, local authorities and consular assistance; and (b) assisting you, the traveller, to make distance communications and helping you to find alternative travel arrangements.

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