Travel and Hotel Wellbeing
YOUR FLYDIRECT HOLIDAY: TRAVEL WELLBEING DURING TIMES OF CORONAVIRUS.
At FlyDirect, your safety is our priority and your peace of mind is our concern. We want to update you on new information in relation to reducing the spread of coronavirus while holidaying with us.
We are a locally based team and our decisions to ensure your wellbeing while holidaying with us are led by the Government of Jersey and their latest advice up to your departure date. Should, at time of travel, Tenerife, Majorca or any of our other destinations be categorised as Amber or Red by the Government of Jersey, we would not operate and you would receive a full refund of all monies paid to us. Where the status may change within the 7 days prior to your departure date then that particular flight would still operate and you would have the option to still travel, accept a full refund of monies paid to us or change your booking* to another FlyDirect flight already on sale. *Find out more about how you can Book with Confidence.
Although to many of you Spain may be very familiar, you will find there are now some new procedures in place to ensure your safety during times of coronavirus and some of these are detailed below.
REQUIREMENTS ON ENTRY TO SPAIN AND WHILST ON HOLIDAY
Arrivals from Jersey will not be required to self-isolate on arrival in Spain as long as you are not showing symptoms of coronavirus. However, you will need to comply with the following 3 requirements:
- 48 hours prior to arrival, provide contact information and any history of exposure to COVID-19. Every traveller, regardless of age or nationality, must complete an online FCS Form to retrieve a QR code. This QR code must then be shown on your mobile or as a printed version on arrival in Spain to be able to continue your trip. We will also send the link to this form in your pre-departure information
- Temperature check
- Undergo a visual health assessment
IMPORTANT - New negative PCR test requirement on entry to Spain as of November 2020
Currently, as of November 2020, arrivals into Tenerife and Majorca are legally required to present a certificate showing a negative result from a COVID-19 test taken within 72 hours before arrival. This is for all people aged 7 years and above who are staying in tourist accommodation. This requirement may change before our flights start to operate in 2021 and as a result we are monitoring the situation closely and will contact clients with further information should this be necessary closer to the time of departure.
During your stay:
Social distancing measures and other safety precautions should continue to be observed at all times, these include but are not limited to:
- Social distancing of 1.5 metres
- The use of face masks in public spaces
- Complying with track and trace – all shops, businesses and transport companies are obliged to keep passengers’ contact information (where provided) for up to 4 weeks for tracking and tracing purposes
- Social gatherings are limited to a maximum of 6
TENERIFE SOUTH AND PALMA AIRPORTS
Current information on what is expected from you in the airports in Tenerife and Majorca and what measures they are taking to ensure your safety can be found here. These measures include:
- A facemask covering your nose and mouth must be worn at all times for passengers above 6 years old
- Hand sanitiser is provided for use and social distancing of 1.5 metres must be maintained
- People accompanying passengers cannot access the terminal building unless offering assistance
WELLBEING MEASURES ACROSS ACCOMMODATION
The Spanish Government have issued clear procedures and regulations to ensure the safety of all visitors as follows:
- Hotel guests and staff must maintain a distance of 1.5 – 2 metres in public areas, clear signage will be in place throughout the hotels
- Hotel staff will be working in fixed teams to minimise risk
- Payment by card rather than cash is encouraged
- The number of guests in the restaurants will be strictly managed to ensure social distancing is maintained
- Hotel outlets and facilities may have extended opening hours to aid social distancing
- Entertainment programmes will continue where the activity does not require close contact. They will be held outdoors where possible
- Shared facilities e.g gym, spa, swimming pool, playgrounds will have increased hygiene measures and social distancing in place for clients. In gyms and spas, some equipment or treatments may no longer be available. There will be a more frequent disinfection programme across all facilities
- Lift capacity may be redefined to ensure social distancing can be maintained
- Hand sanitiser dispensers will be readily available throughout hotels
- Guest rooms will be thoroughly disinfected before arrival and increased measures are in place for room cleaning during your stay. Room cleaning will only take place when you are outside of your room and staff will wear protective equipment. Minibar services may not be available
- Self-service buffets will now be serviced by staff wearing masks
- All hotel staff will undergo extensive training by independent auditors to ensure an efficient and measured response throughout hotels
ON-BOARD VOLOTEA (TRAVEL TO TENERIFE)
Volotea is committed to passenger safety, caring for customers and employees remains their first priority.
- Masks: All passengers are obliged to wear a facemask during boarding and throughout the flight at all times. You must provide your own mask, if you do not do so, you will be refused boarding.
ON-BOARD BA CITYFLYER (TRAVEL TO MAJORCA)
BA are looking forward to welcoming you on-board your flight to Majorca. They are taking protective measures on the ground and in the air to ensure your safety while travelling with them.
- Face Masks: All passengers are obliged to wear a facemask during boarding and throughout the flight at all times. You must provide your own mask, if you do not do so, you will be refused boarding.
- Personal Protection Pack: You’ll be given a pack with hand gel and an antibacterial wipe on boarding
BREXIT READY FOR TRAVEL FROM 2021
When travelling to Spain, there will now be some changes following Brexit. You need to make sure you have everything you will need in place before you travel. Things you may need to do before you go include:
Check your passport, on the day of travel it must:
- Have at least 6 months left
- Be less than 10 years old (even if it has 6 months or more left)
- Get travel insurance that covers your healthcare
- Check you have the right driving documents. You might need an international driving permit (IDP) to drive in some countries. You can check this on the UK Post Office website. IDPs cost £10, for more information visit the Parishes website.
Find out more about Brexit.