Travel and Hotel Wellbeing
Your FlyDirect holiday: Travel wellbeing during times of coronavirus.
At FlyDirect, your safety is our priority and your peace of mind is our concern. We want to update you on new information in relation to reducing the spread of coronavirus while holidaying with us.
Spain is pleased to welcome international tourism back to their shores from the 21st June, this includes Majorca, Costa del Sol and Tenerife. Although to many of you these destinations are very familiar, you may find there are now some new procedures in place to ensure your safety during times of coronavirus and some of these are detailed below.
REQUIREMENTS ON ENTRY TO SPAIN AND WHILST ON HOLIDAY
Arrivals from Jersey will not be required to self-isolate on arrival in Spain as long as you are not showing symptoms of coronavirus. However, you will need to comply with the following protocols:
- Before arrival, provide contact information and any history of exposure to COVID-19. Every traveller, regardless of age or nationality, must complete an online FCS Form to retrieve a QR code. This QR code must then be shown on your mobile or as a printed version on arrival in Majorca to be able to continue your trip. We will also send the link to this form in your pre-departure information.
- Temperature check
- Undergo a visual health assessment
During your stay:
The Spanish Government has entered a ‘new normal’ phase with attractions, bars and restaurants now open. The following guidelines must be observed:
- Social distancing of 1.5 metres
- The use of face masks in public spaces
- Complying with track and trace – all shops, businesses and transport companies are obliged to keep passengers’ contact information (where provided) for up to 4 weeks for tracking and tracing purposes.
Current information on what is expected from you in Palma Airport and what measures they are taking to ensure your safety can be found here. These measures include:
- A facemask covering your nose and mouth must be worn at all times
- Hand sanitiser is provided for use and social distancing of 1.5 metres must be maintained
- People accompanying passengers cannot access the terminal building unless offering assistance
REQUIREMENTS ON RE-ENTRY TO JERSEY ON RETURN FROM HOLIDAY IN SPAIN
The Government of Jersey has confirmed the detail of their Safer Travel Policy approving the easing of travel restrictions from the 3rd July 2020. This means you now have the option to take a test and not isolate on return to Jersey. New measures, based on medical advice to protect islanders, include:
- Results will be confirmed by phone or text within 48 hours
- You are not required to self-isolate whilst waiting for your results but you are required to limit social contact
- A text messaging service will keep in touch and you should reply to any messages
- If your result is positive you will be required to self-isolate for 14 days
- If you choose not to take a test, you will be required to self-isolate for 14 days
View this flowchart which helps you understand the new arrivals process.
For further details on the Government of Jersey’s travel advice for coronavirus visit their website.
Before you travel, please familiarise yourself with up-to-date information related to coronavirus (COVID-19) and what will be expected of you in Jersey Airport.
- All passengers 6 years and above must wear a face mask at all times within the airport on departure and arrival. You should provide this yourself. It can be a surgical or cloth mask. Those who have a medical reason for now wearing one are exempt.
- Only those travelling will be allowed in the terminal building including those collecting you
- Hand sanitiser is provided for use and social distancing must be maintained
- Currently commercial facilities including catering outlets and duty free are closed until further notice
Watch this video from Ports of Jersey detailing the new procedures to support ‘safer travel’ at Jersey Airport.
WELLBEING MEASURES ACROSS ACCOMMODATION
The Spanish Government have issued clear procedures and regulations to ensure the safety of all visitors as follows:
- Hotel guests and staff must maintain a distance of 1.5 – 2 metres in public areas, clear signage will be in place throughout the hotels
- Hotel staff will be working in fixed teams to minimise risk
- Payment by card rather than cash is encouraged
- The number of guests in the restaurants will be strictly managed to ensure social distancing is maintained
- Hotel outlets and facilities may have extended opening hours to aid social distancing
- Entertainment programmes will continue where the activity does not require close contact. They will be held outdoors where possible
- Shared facilities e.g gym, spa, swimming pool, playgrounds will have increased hygiene measures and social distancing in place for clients. In gyms and spas, some equipment or treatments may no longer be available. There will be a more frequent disinfection programme across all facilities
- Lift capacity may be redefined to ensure social distancing can be maintained
- Hand sanitiser dispensers will be readily available throughout hotels
- Guest rooms will be thoroughly disinfected before arrival and increased measures are in place for room cleaning during your stay. Room cleaning will only take place when you are outside of your room and staff will wear protective equipment. Minibar services may not be available
- Self-service buffets will now be serviced by staff wearing masks
- All hotel staff will undergo extensive training by independent auditors to ensure an efficient and measured response throughout hotels
ON-BOARD Air Europa
Air Europa is committed to passenger safety, caring for customers and employees remains their No. 1 priority. They are working to ensure a comfortable and healthy flight experience as below.
Masks: All passengers aged 6 and above are obliged to wear a facemask during boarding and throughout the flight at all times. You must provide your own mask, if you do not do so, you will be refused boarding. Facemasks are recommended, but not obligatory, for children aged 3 – 6 years. Infants and children aged 0 – 2 years are exempt.
In-flight services: All newspapers and magazines have been removed from the aircraft and there will be no in-flight trolley service or duty free during the flight to reduce contact points.
Cleaning: The number of in-depth cleanings has been increased to disinfect the aircraft with specific hospital-grade products that are perfectly suited to kill the coronavirus. Crews are equipped with masks and gloves and all aircraft have been provided with disinfectant wipes for use by both crew and passengers. View Air Europa’s video detailing the cleaning process here.