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Travel and Hotel Wellbeing


At FlyDirect, your safety is our priority and your peace of mind is our concern. We want to update you on new information in relation to reducing the spread of coronavirus while holidaying with us.

Although to many of you Spain may be very familiar, you will find there are now some new procedures in place to ensure your safety during times of coronavirus and some of these are detailed below.



Arrivals from Jersey will not be required to self-isolate on arrival in Spain as long as you are not showing symptoms of coronavirus. However, you will need to comply with the following 3 requirements:

  • 48 hours prior to arrival, provide contact information and any history of exposure to COVID-19. Every traveller, regardless of age or nationality, must complete an online FCS Form to retrieve a QR code. This QR code must then be shown on your mobile or as a printed version on arrival in Tenerife to be able to continue your trip. We will also send the link to this form in your pre-departure information
  • Temperature check
  • Undergo a visual health assessment

During your stay:

The Spanish Government has entered a ‘new normal’ phase with attractions, bars and restaurants now open in Tenerife. The following guidelines must be observed:

  • Social distancing of 1.5 metres
  • The use of face masks in public spaces
  • Complying with track and trace – all shops, businesses and transport companies are obliged to keep passengers’ contact information (where provided) for up to 4 weeks for tracking and tracing purposes

For full information please review the FCO travel advice Staying during coronavirus and Entry requirements.


Current information on what is expected from you in Tenerife Airport and what measures they are taking to ensure your safety can be found here. These measures include:

  • A facemask covering your nose and mouth must be worn at all times for passengers above 6 years old
  • Hand sanitiser is provided for use and social distancing of 1.5 metres must be maintained
  • People accompanying passengers cannot access the terminal building unless offering assistance


The Spanish Government have issued clear procedures and regulations to ensure the safety of all visitors as follows:

  • Hotel guests and staff must maintain a distance of 1.5 – 2 metres in public areas, clear signage will be in place throughout the hotels
  • Hotel staff will be working in fixed teams to minimise risk
  • Payment by card rather than cash is encouraged
  • The number of guests in the restaurants will be strictly managed to ensure social distancing is maintained
  • Hotel outlets and facilities may have extended opening hours to aid social distancing
  • Entertainment programmes will continue where the activity does not require close contact. They will be held outdoors where possible
  • Shared facilities e.g gym, spa, swimming pool, playgrounds will have increased hygiene measures and social distancing in place for clients. In gyms and spas, some equipment or treatments may no longer be available. There will be a more frequent disinfection programme across all facilities
  • Lift capacity may be redefined to ensure social distancing can be maintained
  • Hand sanitiser dispensers will be readily available throughout hotels
  • Guest rooms will be thoroughly disinfected before arrival and increased measures are in place for room cleaning during your stay. Room cleaning will only take place when you are outside of your room and staff will wear protective equipment. Minibar services may not be available
  • Self-service buffets will now be serviced by staff wearing masks
  • All hotel staff will undergo extensive training by independent auditors to ensure an efficient and measured response throughout hotels


Volotea is committed to passenger safety, caring for customers and employees remains their first priority.

Masks: All passengers are obliged to wear a facemask during boarding and throughout the flight at all times. You must provide your own mask, if you do not do so, you will be refused boarding.


Travel to Spain will change from 1st January 2021. Things you may need to do before you go include:

Check your passport, on the day of travel it must:

  • Have at least 6 months left
  • Be less than 10 years old (even if it has 6 months or more left)
  • Get travel insurance that covers your healthcare
  • Check you have the right driving documents. You might need an international driving permit (IDP) to drive in some countries. You can check this on the UK Post Office website. IDPs cost £10, for more information visit the Parishes website.

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