Operational Update on our Tenerife 2021 Programme

CORONAVIRUS (COVID-19) - LATEST UPDATE 6TH JANUARY 2021

With off-island travel remaining uncertain at this time, we have taken the difficult decision to cancel a number of our direct flights to Tenerife. Affected clients should already have been contacted by our team, however if you have flights booked with us to travel between 7th February and 14th March inclusive and believe you have been missed, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your booking reference number.

Please refer to the questions below which may help you at this time until we are able to contact you:

WHAT FLIGHTS ARE AFFECTED?

We have cancelled our direct flights from Jersey to Tenerife departing 7th February to 14th March inclusive. We hope to operate later Tenerife departures from 21st March until 11th April with a final decision to follow in February.

Our direct flights to Majorca in summer 2021 are currently unaffected and we are confident that these will be able to operate.

WHEN AND HOW WILL YOU CONTACT ME?

All affected clients have already been contacted by email, and if required follow-up contact will be made by phone. Our first priority is to contact those due to travel in the immediate future.

I AM DUE TO TRAVEL ON AN AFFECTED DATE, WHAT ARE MY OPTIONS?

You should have received an email from us on Wednesday 6th January reflecting the below information with details of how to proceed if you were travelling on an affected date. If you haven’t heard from us, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call our Customer Services team on 01534 496677. Thank you for your patience as we deal with a large amount of correspondence.

Please see below with the options now available to you:

• You can move your holiday to a later departure date, travelling to either Tenerife between 21st March and 11th April, or to Majorca between 1st May and 25th September. No administration fees will be charged, however additional costs for flights and/or accommodation may be applicable. If your new holiday is lower in price than your original, we will refund the difference. If you decide to move your holiday, rest assured that this does not affect your right to a full refund should your new date subsequently also be unable to operate.
• You can claim a full refund of all monies paid to us.
• If you are due to travel on or prior to the 14th March but return to Jersey on the 21st March or later, you may keep your return leg in place and receive a 50% refund for the outbound leg.

AM I ENTITLED TO ANY COMPENSATION?

As these cancellations are due to the ongoing COVID-19 crisis, you are not entitled to any additional compensation as the reason for the holiday not continuing is outside of our control.

WHAT IS THE SITUATION FOR YOUR FUTURE FLIGHTS TO TENERIFE & MAJORCA

We are hopeful that we will be able to operate our later flights to Tenerife and to Majorca in summer 2021, however should this not be possible we will cancel affected dates in a timely manner and contact affected clients with their options. The safety of our customers is our priority.

If you are hoping to book a 2021 holiday with FlyDirect you can rest assured that our Book With Confidence guarantee remains in place for all existing and new bookings and that you will be entitled to a full refund of all monies paid to us should you holiday be unable to take place due to Covid-19.

WHAT IF I'M UNSURE ABOUT GOING ON MY HOLIDAY DUE TO CORONAVIRUS?

If our flights are able to operate safely and your destination is listed as Green for travel from Jersey, you’re free to make the choice not to go, but there's no obligation on us, the Tour Operator, to issue a refund. Normal cancellation charges will apply, view our terms and conditions here.

It is highly unlikely that you will be able to claim any cancellation charge on your insurance as companies do not normally cover for disinclination to travel but please check the terms and conditions of your policy.

I HAVE A PRE-EXISTING MEDICAL CONDITION AND DO NOT WANT TO TRAVEL – CAN I GET A REFUND IF I CANCEL MY HOLIDAY?

As with the above advice, you’re free to make the choice not to travel, but if we are safely able to operate then there is no obligation on us, the Tour Operator, to issue a refund. Normal cancellation charges will apply, view our terms and conditions here.

If your GP has advised that you do not travel, and provided you with official documentation to confirm this, then you will need to check the terms of your travel insurance policy to see if you can claim any cancellation charge back.

CUSTOMER INSURANCE

You are reminded to have appropriate travel insurance and should check your policy to ensure that it is appropriate for your travel itinerary.

YOUR RIGHT TO BE BROUGHT HOME

If the situation changes while you are already on holiday and British holidaymakers be required to leave Spain urgently, we would make arrangements to bring our customers home if they have booked a package holiday with us. Those that have booked flight only would be accommodated on an earlier than planned return flight if space is available.

AM I ENTITLED TO ANY COMPENSATION IF MY HOLIDAY IS CUT SHORT?

Should the available transport options require you to return home earlier than your original date, given that the circumstances surrounding the curtailment of your holiday was for reasons beyond our control, compensation would not be paid. You may be able to make a claim for curtailment of your holiday from your travel insurers.