Operational Update on our Direct 2021 Programme
CORONAVIRUS (COVID-19) - LATEST UPDATE 25th MARCH 2021
Please refer to the questions below which may help you at this time until we are able to contact you:
WHAT FLIGHTS ARE AFFECTED?
We have now cancelled all of our direct flights to Tenerife for 2021, and the first three of our departures to Majorca, which were due to depart on 1st, 8th and 15th May 2021.
The remainder of our flights to Majorca in summer 2021 are currently unaffected and we are confident that these will be able to operate.
WHEN AND HOW WILL YOU CONTACT ME?
All affected clients are being contacted by email and phone.
I AM DUE TO TRAVEL ON AN AFFECTED DATE, WHAT ARE MY OPTIONS?
Please see below with the options now available to you:
- You can move your holiday to our Majorca programme, operating between 22nd May and 25th September. No administration fees will be charged, however additional costs for flights and/or accommodation may be applicable. If your new holiday is lower in price than your original, we will refund the difference. If you decide to move your holiday, rest assured that this does not affect your right to a full refund should your new date subsequently also be unable to operate.
- You can claim a full refund of all monies paid to us.
AM I ENTITLED TO ANY COMPENSATION?
As these cancellations are due to the ongoing COVID-19 crisis, you are not entitled to any additional compensation as the reason for the holiday not continuing is outside of our control.
WHAT IS THE SITUATION FOR YOUR FUTURE FLIGHTS
We are hopeful that we will be able to operate our flights to Majorca in summer 2021, however should this not be possible we will cancel affected dates in a timely manner and contact affected clients with their options. The safety of our customers is our priority.
Our programmes to Costa del Sol in autumn 2021 and Tenerife in early 2022 are currently in the planning stages, and more information will be released via our website and email database once we have them confirmed. You can sign up to our newsletter.
If you are hoping to book a 2021 holiday with FlyDirect you can rest assured that our Book With Confidence guarantee remains in place for all existing and new bookings and that you will be entitled to a full refund of all monies paid to us should your holiday be unable to take place due to Covid-19.
WHAT IF I'M UNSURE ABOUT GOING ON MY HOLIDAY DUE TO CORONAVIRUS?
If our flights are able to operate safely and your destination is listed as Green for travel from Jersey, you’re free to make the choice not to go, but there's no obligation on us, the Tour Operator, to issue a refund. Normal cancellation charges will apply, view our terms and conditions here.
It is highly unlikely that you will be able to claim any cancellation charge on your insurance as companies do not normally cover for disinclination to travel but please check the terms and conditions of your policy.
I HAVE A PRE-EXISTING MEDICAL CONDITION AND DO NOT WANT TO TRAVEL – CAN I GET A REFUND IF I CANCEL MY HOLIDAY?
As with the above advice, you’re free to make the choice not to travel, but if we are safely able to operate then there is no obligation on us, the Tour Operator, to issue a refund. Normal cancellation charges will apply, view our terms and conditions here.
If your GP has advised that you do not travel, and provided you with official documentation to confirm this, then you will need to check the terms of your travel insurance policy to see if you can claim any cancellation charge back.
You are reminded to have appropriate travel insurance and should check your policy to ensure that it is appropriate for your travel itinerary.
YOUR RIGHT TO BE BROUGHT HOME
If the situation changes while you are already on holiday and British holidaymakers are required to leave Spain urgently, we would make arrangements to bring our customers home if they have booked a package holiday with us. Those that have booked flight only would be accommodated on an earlier than planned return flight if space is available.
AM I ENTITLED TO ANY COMPENSATION IF MY HOLIDAY IS CUT SHORT?
Should the available transport options require you to return home earlier than your original date, given that the circumstances surrounding the curtailment of your holiday was for reasons beyond our control, compensation would not be paid. You may be able to make a claim for curtailment of your holiday from your travel insurers.