IS MY HOLIDAY AFFECTED?
Majorca and Costa del Sol are currently categorised as Red Status by the Government of Jersey as of midnight on Thursday 20th August, we have therefore taken the disappointing decision to cancel all of our 2020 flights to Majorca and the Costa del Sol from the 30th August onwards.
Flights now cancelled:
- 30th August – 20th September 2020, all flights Jersey / Majorca
- 27th September – 7th November 2020, all flights Jersey / Costa del Sol
I AM DUE TO TRAVEL TO MAJORCA OR COSTA DEL SOL ON OR AFTER THE 30TH AUGUST 2020, WHAT ARE MY OPTIONS?
All flights from the 30th August from Jersey to Majorca and Costa del Sol have sadly been cancelled. You now have the below options available to you:
- Your flights or package holiday will automatically be cancelled. You will receive a full refund of the price of your flights, or if you booked a package holiday with us, then the full price of your package holiday as soon as we have received this ourselves from the supplier. You do not need to take any action; your booking will automatically be cancelled and the monies returned to the card by which you paid. A cancellation invoice will be sent to your email address, this can be used to send to your insurance company should you need to make a claim for accommodation not booked through FlyDirect.
AM I ENTITLED TO ANY COMPENSATION?
If your holiday is cancelled due to coronavirus, you will receive a full cash refund of all monies paid to us once we have ourselves received a refund from the supplier. You are not entitled to any additional compensation, as the reason for the holiday not continuing is outside of our control.
HOW TO CONTACT US
We are now back working in our offices following guidelines from the Government of Jersey. Our phone lines may be busy with the large number of calls we are receiving at this time. We apologise for any delay in our response and thank you for your patience during these unprecedented times. We kindly request that if your holiday has been cancelled, you do not call at this time as your refund will be automatically processed.
Our working hours are Monday - Friday, 09:00 - 16:00 and Saturdays 09:00 – 12:00.