IS MY HOLIDAY AFFECTED?
We are pleased to confirm that departures to Majorca are confirmed to take-off from the 19th July 2020.
We appreciate you may have questions relating to your holiday during times of coronavirus. We hope the below information will help with some of your queries relating to your holiday booking.
If you are due to travel to Majorca or Costa del Sol with us in 2020, you can find further details on travel wellness and how FlyDirect and our partners are keeping you safe during times of coronavirus here.
For new bookings for Majorca and Costa del Sol 2020, please book online where possible as our phone lines may be busy.
We thank you for your patience and understanding at this time.
HOW TO CONTACT US
Following guidelines from the Government of Jersey, our team is now working from home. We are open and here to help however our phone lines are working on a limited system and when we are on the phone we cannot currently offer a queue or voicemail facility.
Our working hours are Monday - Friday, 09:00 - 14:00, excluding Bank Holidays.
We apologise for any delay in our response and thank you for your patience during these unprecedented times.
OUR PROMISE TO YOU
We appreciate at the moment it’s an uncertain time with governments’ advice being updated regularly in relation to Coronavirus (COVID-19) and this is impacting us all in different ways. Everyone has their own concerns and priorities and our priority is you. Your safety is our primary concern and we want to make sure you have as much information as possible to help guide you at this time.
Robert Mackenzie, our Managing Director, would like to offer his reassurance on how FlyDirect and our partners are looking after your best interests at this time, including our refund promise, and thank you for your support in recent weeks.
WHAT IF MY FLIGHT OR HOLIDAY IS CANCELLED
If your flight or holiday is cancelled by us you will receive a full cash refund of all monies paid to us once we have ourselves received a refund from the supplier. We hope we would be able to help you again with new holiday plans at a later date.
WHAT IF I'M UNSURE ABOUT GOING ON MY HOLIDAY DUE TO CORONAVIRUS?
You’re free to make the choice not to go, but there's no obligation on us, the Tour Operator, to issue a refund. Normal cancellation charges will apply, view our terms and conditions here.
It is highly unlikely that you will be able to claim any cancellation charge on your insurance as companies do not normally cover for disinclination to travel but please check the terms and conditions of your policy.
The safety of our customers is our priority, and our decisions will follow Government of Jersey advice – you can view the latest information here.
I HAVE A PRE-EXISTING MEDICAL CONDITION AND DO NOT WANT TO TRAVEL – CAN I GET A REFUND IF I CANCEL MY HOLIDAY?
As with the above advice, you’re free to make the choice not to travel but there is no obligation on us, the Tour Operator, to issue a refund. Normal cancellation charges will apply, view our terms and conditions here.
If your GP has advised that you do not travel, and provided you with official documentation to confirm this, then you will need to check the terms of your travel insurance policy to see if you can claim any cancellation charge back.
AM I ENTITLED TO ANY COMPENSATION
If your holiday is cancelled due to coronavirus, you will receive a full cash refund of all monies paid to us once we have ourselves received a refund from the supplier. You are not entitled to any additional compensation, as the reason for the holiday not continuing is outside of our control.
You are reminded to have appropriate travel insurance and should check your policy to ensure that it is appropriate for your travel itinerary.
DO I HAVE TO QUARANTINE ON ARRIVAL TO SPAIN OR WHEN RETURNING TO JERSEY?
You will not be required to isolate in either destination unless you are displaying signs of coronavirus. You can find further details on travel wellbeing and how FlyDirect and our partners are keeping you safe during times of coronavirus here.
WHAT DO I NEED TO DO IF I FIND MYSELF LOCKED IN TO A HOTEL UNDER QUARANTINE?
The obligation under the Package Travel Regulations is for us, the organiser, to provide assistance. Reg 18: Where a traveller is in difficulty, we must give appropriate assistance without undue delay, in particular by — (a) providing appropriate information on health services, local authorities and consular assistance; and (b) assisting you, the traveller, to make distance communications and helping you to find alternative travel arrangements.
YOUR RIGHT TO BE BROUGHT HOME
If government instruction requires you to leave Spain during your holiday, we would make arrangements to bring our customers home if they have booked a package holiday with us.
AM I ENTITLED TO ANY COMPENSATION IF MY HOLIDAY IS CUT SHORT?
Should the available transport options require you to return home earlier than your original date, given that the circumstances surrounding the curtailment of your holiday was for reasons beyond our control, compensation would not be paid. You may be able to make a claim for curtailment of your holiday from your travel insurers.